Coronavirus (COVID-19) Update

Message to Our Community

Read our public statement on COVID-19.

Store Closings

With the safety of our customer-facing employees in mind, we have decided to temporarily close our Richmond store to the public. No reopening date has been determined at this point.

We are constantly monitoring the pandemic, taking this situation day by day, and want to practice social distancing in closing the stores to the public.

Online Orders

Due to increased order volume and the rapidly evolving situation regarding COVID-19, some orders may experience shipping delays.

Our Fulfillment Center is continuing to operate with adjustments to schedules and the work environment. We've increased the frequency and extent of our cleaning and sterilization procedures, especially for all high-touch areas and surfaces. We require all employees to stay at home if they are feeling unwell and recently implemented an emergency sick leave policy to support them. Additionally, we're following social distancing recommendations, and employees who can work from home are doing so.

Please feel free to contact customer support with any questions.

Payment

Need Supply Co. accepts the following forms of payment:

• Visa
• Mastercard
• American Express
• Discover
• PayPal

* Sales tax is only applicable to merchandise shipped to an Australia, Alabama, California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Pennsylvania, Utah, Virginia, Washington State, or Wisconsin

Order History

If you have a registered account, you can always view your order details by clicking on My Account Page . We would be happy to help you cancel or update your order’s address information prior to your order shipping, please contact us so we can assist you. Note: We can not make specific changes to items within an order.

Rates

United States

Notice

Orders shipped to APO/FPO, Alaska, Hawaii, US territories and PO Boxes cannot be expedited and will be shipped via USPS Priority Mail. Please note transit times above are provided by USPS and UPS and are not necessarily guaranteed.

In-Store Pickup

We offer free In-Store Pickup as an option for our local Richmond customers. Simply select In-Store Pickup at Checkout and one of our store associates will give you a phone call when it’s ready. Bring a copy of your order, the credit card used for purchase and a photo ID to the store to pick up your order. Orders will be held for 7 days.

International

Notice

When shipping to international addresses, , you will be responsible for import duties, fees and taxes upon delivery of your international order. This charge is determined by your local customs authority. We suggest contacting your local customs office for additional information on these charges. Please note that transit times indicated above are provided by UPS and USPS, and are not necessarily guaranteed.

International Rejection Notices

Please note: International packages that are refused or abandoned will not be eligible for any type of reimbursement or reshipment.

Sizing

Please note: this size chart is a general guide to compare various size scales. As each brand varies in sizing and cut, please contact help@needsupply.com with specific sizing questions.

Gift Cards

PLEASE NOTE: Online Gift Cards are not currently available for purchase online. We are working to resolve the issue. Store Gift Cards are available and can be be purchased at our Carytown store.

Returns and Exchanges

Return Policy

The following is our updated returns policy, in effect for all domestic and international orders placed March 25, 2020 onwards.

If for any reason you are not satisfied with your purchase, you have 14 days from the date the package arrives to send the item back to us at the address listed below using a carrier of your choice. We recommend using a trackable and insured service. Make sure to include the returns form included in your package, and mail to the address below:

Need Supply Co.
Returns Department
540 Eastpark Ct
Suite D
Sandston, VA 23150

Please make sure your items are returned new, unused and with all Need Supply Co. and designer tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the client at their cost of $10. Your shipment will include a printed invoice/return form. The invoice/return form must be included in your return shipment to qualify for a return. Returns are processed within 10 business days of receipt.

Note: All special release products and items marked as Final Sale are not eligible for returns, exchanges or additional price reductions.

For orders placed prior to March 24, 2020 please reference the instructions listed below:

Domestic Returns

Returns are free for orders shipped within the U.S. We include a UPS return label in every package which is at no cost to use.

Follow the steps below for a seamless returns process:

• For each item, please indicate a reason for return using one of the Return Codes listed on the order form included in your package.
• Attach your UPS return label to the outside of the package. There is no cost to use this label.
• Drop off your package at the nearest UPS location. Please make note of your tracking number so that you are able to track it on its way back to us.
• You will receive an email once your return has been processed. Please allow 10-14 business days from the time your package arrives back to us for a refund to be issued.

If you have lost your return label and need replacement, please contact our customer support team at help@needsupply.com. You may also send returns back to us at the address above using any other trackable method at your expense.

International Returns

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Make sure to include the returns form included in your package, and mail to the address below:

Need Supply Co.
Returns Department
540 Eastpark Ct
Suite D
Sandston, VA 23150
United States

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item and send you an email. To ensure quick and easy international exchanges, please reach out to our Customer Service Department before placing your new order.

Note: All special release products and items marked as Final Sale are not eligible for returns, exchanges or additional price reductions.

Pricing

Sale Price Adjustment

Need Supply Co offers a sale price adjustment on items purchased up to 7 days prior to the commencement date of a sale. Adjustments must be claimed within 7 days of sale start date. Sale price adjustments will be credited to the original form of payment. Please be aware that the exact style and size of an item must be available for purchase when request is made. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price.

Price Match Policy

Need Supply Co will match the price of non-sale styles available on other websites. If a better price is found, please email us a link and we will adjust your order and match the price. The exact style, color and size must be available at the lower price when submitting the request. Style must be represented on a website located and shipping from within the United States which sells clothing in US dollars. We do not match other website’s promotions or promotional discounts. Requests can be made when placing your order or within Need Supply Co's 14 day return window.

Coupon Codes

Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.

Affiliate Program

If you are interested in joining the Need Supply Co. affiliate program please visit Affiliates.

Website Accessibility

Need Supply is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at +1.877.900.3174 or email help@needsupply.com. Be sure to include “Accessibility” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. In addition, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

TLS 1.1/1.2 Support

If you would like to continue using Internet Explorer 8, 9, and 10 to access secure pages (HTTPS) after February 28, 2018, please change the following Internet Explorer browser settings:

• Open Internet Explorer
• Click the Tools menu (gear icon) and choose Internet Options
• Click the Advanced tab
• Scroll down to the Security section
• Uncheck “Use SSL 2.0” and “Use SSL 3.0” or confirm they are unchecked
• Check “Use TLS 1.0”, “Use TLS 1.1”, and “Use TLS 1.2” (if available) or confirm they are checked
• Click OK to save your settings
• Close and restart Internet Explorer

Note it is important to check consecutive TLS versions. Not selecting consecutive TLS versions (for example, checking TLS 1.0 and 1.2, but not checking 1.1) could result in connection errors.

Need more help?

Please feel free to contact us with any questions.

Email
help@needsupply.com

Phone
1.877.900.3174

Customer Service Hours
Monday–Sunday 9am–6pm ET

For help regarding our Carytown shop contact us here:

Phone
804.256.2987

Store Hours
Monday–Saturday 11am–7pm ET
Sunday 11am–6pm ET